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Impact of Technology on Learning in HSBC Plc

19 Jun 2011 - - 0 Comments

The ever increasing competition in the corporate world is forcing each business to adopt the best strategies so as to sail in the market. Precisely, the development and empowerment of human resources in the business organization is the vital tool for change and sustainability. In this regard, each business organization is liable to ensure training and development of its employees so as to be able to meet the set objectives. In the process of learning, the organization's strategies and objectives are the key elements guiding the whole process (Harrison 2005, p145) Learning in business organization has been categorized in various categories including information transfer, conditioning, cognitive learning, social learning as well as experimental learning. These types of learning in an organization are aimed at equipping the human resources with essential knowledge and skills that help in excelling their duties. In the organizational setup, learning takes place in varied levels that include: institutional, individual or interpersonal level (Harrison 2005, p156). The aspect of learning and development of HR in business organizations has been faced with significant challenges, like limitation of financial resources, time, and lack of human resources among other challenges. It is of great importance to note that, technology has been a solution to the series of challenges faced by business organizations in the process of learning and development (Harrison 2005, p245). The advancement of technology has led to the innovations of very effective and efficient instructional procedures. In this regard, business organizations among other institutions have been great beneficiaries of these developments. As indicated by Brennan et al (2001, p38) technology has overwhelmingly established scenarios that maximizes learning experience in business organization. It is worth noting that, technology has led to adoption of more efficient learning models and designs that have collectively enhanced dissemination of information. In the case of HSBC Bank, technology has significantly enhanced the learning process in the organization. Based on the enormous human resources of the organization, technology has been the only tool facilitating efficiency in the learning and development process. The issues of cost efficiency, technology afford-ness, as well as effectiveness in the learning process have been realized. This paper will explicitly explore the impact of technology on learning in HSBC plc.

Literature review 

As postulated by Harrison (2005: 145-267) the history of training in the corporate world is long just as the history of the corporate sector. This is based on the essentiality of competent and proficient workforce in the execution of various tasks.
Inhelder et al (1998, p256) further indicated that, business organizations have been experiencing numerous problems in the learning process, hence making the whole process inefficient. It was until, the invention of modern technology that has facilitated the whole process. Research conducted by Berge (2001, p62) indicated that, numerous changes in the training process have been witnessed sine the last three decades. This is based on the new learning models and designs made available through the adoption of technology. It has been realized that the new technologies adopted in the learning process have been of great significance in the business organizations. In this regard, the challenges faced by the traditional learning models and designs have been countered. Many of the corporate organizations have high numbers of human resources that making the learning process to be very challenging. Clark (1994, p26) depicted that, the traditional learning models were very cost inefficient, as well as time inefficient. This phenomenon led to significant losses to the organizations alongside failure to meet the set goals. The adoption of technology in the training process has been warmly acknowledged by many scholars and researchers based on its benefits in the corporate sector. In this regard, the main areas of concern, has been on the characteristics of technology based learning. The issue of efficiency has been given utmost consideration, whereby it has been revealed that technology based learning has led to efficiency and effectiveness of the learning process. Cost of the learning process has also been adequately catered for through the adoption of technology in the learning process. Alongside cost efficiency in the learning process, technology has led to numerous benefits in the business organizations. It worth noting that, technology has been able to counter the issue of volatile and knowledge-intensive markets. This is based on the fact that, the recent business environment is very competitive, thus requiring each organization to enhance its competitiveness (Brennan et al 2001, p38). In relation to this case, technology has led to the empowering and equipping of HR with the most advanced skills and knowledge required for effectively competing in the market. With the adoption of technology in the learning process, organizations have been able to realize increased profits. This is relation to the aspect of adequate development of employees. Unlike the traditional training models, technology has created better learning designs that ensure employees are fully equipped with the necessary skills and knowledge. Harrison (2005, p165) advocated that technology has paved way for better research procedures. In this case, businesses have been endowed with lucrative opportunities that have enhanced the training process. Technology has enabled organization to conduct more comprehensive and intensive research aimed at improving the human resources (Harrison 2005, p265) Integration of various training programs has been made possible with the essence of adopting modern technology. For instance, the concept of e-learning has led to the administering of various learning programs concurrently. This phenomenon, has led to the development of the HR within business organizations, thus facilitating delivery of services.

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